With tensions at an all-time high at Gibbons Life, the staff decides to boost morale with a group bobsledding experience that leaves one team member in the dust. Bobby and Charlotte cater to some high-maintenance vacationers while Kendra and Jim find... (more) a new respect for each other after showing their clients an unforgettable horseback riding experiences they won’t soon forget. Jim's frustration with Elise hits its peak, so he decides to raise his grievances all the way to the top. The staff tries to resolve their issues at a team dinner but it quickly goes downhill.