After Oliver, Shane, Rita and Norman retrieve a mangled letter addressed "To Whom It May Concern," their investigation hits a roadblock with an old postmark and a government form for the U.S. Army Office. The accompanying letter from a young woman de... (more)scribes her search for a soldier who saved her life and helped her escape Afghanistan during the war. When they discover the Army officer has gone off the grid, Supervisor Theresa Capodiamonte challenges them to find the intended recipient, even if he doesn’t want to be found. Their search leads them to discover the heart breaking story of a war hero, who not only came home to less than a hero’s welcome, but become homeless and racked with guilt. Ultimately, the team’s attempt to deliver an orphan’s letter to the war hero changes his life while Theresa’s pursuit of her life’s purpose inspires theirs.