The husband-and-wife owners of N'awlins Café in New Orleans ask for help getting to the root of why their restaurant isn't thriving. Charles and his team discover that the manager has staffed the place with her friends, few of whom are fully qualifie... (more)d as one of the waiters (who happens to be the manager's boyfriend) was incompetent and was shown taking a break instead of working. The matters are made worse when the manager and waiter were shown eating an order that was messed up and being rude to difficult customers. During the confrontation, the manager and the waiter are fired. Charles claims that the bartender that was hired by the manager could be a good employee. While the narrator didn't mention what happened to the former manager and waiter, he did mention that the bartender was offered a full training to be an official bartender only for her to quit. The owners have replaced the former staff with more competent people.