Christine and her husband bought a brand new townhome in an upscale suburb. Their dream home had virtually everything a homeowner could ever wish for - except enough heat. After six years and countless band-aid repairs by the builder, they called Mik... (more)e Holmes and his team to get to the bottom of things. Preliminary evidence suggested that the improper installation of the flexible ductwork inside the walls and ceilings might be the culprit. Mike discovers the only way to make this situation right is to painstakingly remove the existing drywall, design and build new bulkheads, create new ducts and vents, and install an entire HVAC system that performs correctly.